CUSTOMER SATISFACTION

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"Just wanted to drop a line to you and let you know how great your company is to do business with. When I started fishing two years ago I asked my friend who he recommended seeing about outfitting.  Without hesitation he recommended reelflyrod.com.  I was surprised, because he had some very nice equipment.  But I visited the site, and I was hooked. I first ordered a starter outfit, I needed everything and wasn't that knowledgeable.  So I called and talked to Kyle.  He explained each level, what to expect and how to order.  Done deal.  Got it all and it was as advertised, in great condition and on time.  I had ordered the wrong retrieve on the reel, but one call and was offered the alternative to return it to have it re-done, or got complete detail on how to fix it myself.Since that first call, I've outfitted my son and my wife.  Bought lots of this and that, and am currently waiting on a shipment of new waders. I can't say enough good about your company.  I always check your prices and find them consistently the best.  You have a great attitude of service and your response is great.  Keep it up.  Really (reely) appreciate it."

Greg Semos

 

"Today I received the shipment – yeah! I like to say many, many thanks for this quick & perfect service! The reel is very nice and I feel totally comfort with my decision for this TFO-product! It is very kind that you guys put backing also on the spare-spools – many, many thanks for that kind service! I will recommend your store – for sure – the shop himself, the communication, the kind service including the final serious shipment – all perfect!"

Kind regards from GERMANY / BAVARIA (a good place to go for alpin waters) One new satisfied customer – ALEXANDER

 

"Amazingly quick shipping…got my Ross Reel this morning. Thanks for everything…"

John J. White

 

"II just received my Echo Carbon outfit this morning and want to say, Thank you! I'm a new fly fisherman myself and this is my first outfit so it is especially rewarding! It looks and feels great and can't wait to take it out to practice and tie on a fly. I look forward to many years with this outfit. Special thanks to Parker, who I spoke with on the phone and was very patient with me and helped to guide me in the right direction with my purchase. I'm sure I will order my next outfit from ReelFlyRod too!"

Thanks again, Jose

 

"Just wanted to say thanks for all your help. Received my rod today which blew away my expectations on the shipping… I had it by noon. Love that you guys load the reel as well for no charge. I’m already an avid customer but just wanted you to know you guys are doing a great job."

 Travis Hauer

 

"Hey Guys, absolutely love my new Sage Rod! The service from you guys is top notch and the amount of time you spend on the phone getting to understand your customers wants and needs is invaluable!"

 Steve Campbell

 

"Received my Orvis Superfine Fly rod outfit fully rigged. These guys are the definition of customer service from start to finish. They even threw in a free hat. Customer for life!"

Steve C.

 

"I recently purchased a Redington Crosswater 890-2 fly outfit from your online shop. Shortly after I received an email from Parker stating that the Crosswater I chose was on back ordered and he wanted to upgrade me to the much better Redington Path for a little more money. I was astonished at how quickly your employee noticed my problem and responded to me with a solution. In this day and age it is increasingly rare to be able to deal with a human. Usually your order has gone through so many avenues that when it finally reaches the human analysis part that it is now two weeks late. After receiving the email from Parker, I called your shop and spoke with a very well mannered individual named Kyle. He was quick and courteous in handling my problem. He was a pleasure to talk to and explained he situation again. Being a beginner fly fisherman is tough enough but Kyle explained it all like a pro. Not only was I surprised by the email from Parker and the conversation with Kyle on Thursday but I then answered the this morning (only two days after getting off the phone) and there is my new fly rod. It is very important to me that you know that your employees should be commended for their professionalism in dealing with me and my order. As I said, it is increasingly rare, at least from my dealings with companies that everything was handled quickly and professionally. Thank you all very much for delivering perfect service. I will definitely recommend your shop to all of my fishing buddies. Your shop name will be circulating around south western Pennsylvania for a long time to come."

Michael J Scholze

 

"Picked up my Tibor Pacific and spool from the post office this morning. WOW! Thanks for the "world-class" customer service. You guys are the "bomb", as my nieces would say."

Gordon

 

"THANK YOU...THANK YOU...THANK YOU !!! I just received my beginners package and could not be more pleased with the package and the OUTSTANDING level of customer service that was provided. The quality of the gear, and the time that Kyle and Parker took answering my questions are beyond excellence. You now have an exclusive customer for any future fly fishing needs. Thank you again for your patience and expertise."

John Glesser

 

"The box arrived today. As always, many thanks for sending my order so quickly, and so professionally rigged up and packaged. Thanks, too, for the fly box and leaders and the coupon. All of that was unexpected, but very much appreciated. You guys excel in quality, value and service. The best service I've ever experienced, anywhere. Thanks again, fellows. I'll be back. As they say, "You can never have enough Sage rods!"

Peter

 

"Just wanted to send a thank you note for the stellar customer service I received from Parker. I ordered some boots off Amazon and there was an issue with their procurement. The issue was on Amazon's side, but Parker emailed me to see what Reelflyrod could do to fix the problem. He then proceeded to give me great advise, insight and help me come to a decision on some great boots. Its great customer service which drives successful companies, and this is one of them. All the best to the Reelflyrod team, keep up the good work."

Brendan Welsh

 

"I'm just writing to let you know how impressed I am of the handling of this order. From the beginning to the end. Utterly most professional handled in every aspect from advice in shoe sizing to waders and communication. Everything arrived in great shape due to great packaging. I couldn't have asked for more. If anyone asks me where to buy fishing gear in US I will both recommend and send them to your shop. One happy customer from Sweden"

Mathias

 

"My complete order arrived today.  Beautifully wrapped and packaged.  I am overwhelmed by your fantastic customer care and phenomenal service.  The Sage 'Method' rod, Waterworks reel, Rio line, leader and rigging are perfect.  Thank you, thank you, Parker! Thanks, too, for the RFR.com hat and fly box.  Both gifts were completely unexpected but very gratefully received.  Including the 10% discount offer on my next purchase; thanks for that, too."

Peter 


"As I prepared for the trip of a lifetime to Alaska I desired a new rod to go with me on the adventure. Low and behold, the new Sage Method! Working with ReelFlyRod.com previously, I figured I’d look them up on what they offered for this perfect combination of finesse and power. Placed the order…. Backordered and not set to arrive from Sage until the week after I was slated to leave. Soul crushing especially when I was sitting on a broken 10 weight that I procrastinated on getting fixed. I was amazed at the level of care and concern taken to my predicament by ReelFlyRod.com! Todd and his team offered me many options to include sending me his personal rod to borrow while I waited, wow! Now, these guys know what it’s like to get a new rod, and understand that getting your new rod after your trip just isn’t going to fly. Working their connections and pull with Sage, they had their rep send my rod individually from his stash to ensure it made it to AK with me. I can’t thank the guys at ReelFlyRod.com enough for making this trip a great one! Without their methods of customer service, I wouldn’t have my Method! Thanks guys!"

Joshua Senneff

 

"I want to thank you for your excellent work! Great deals, fast shiping, and good packaging. No problems for two years on all my orders - Sage, Rio, Fishpond, Simms. Special thanks for Free "RFR - Simms" hat and great deals (Save up to $150) in my last order. I recommend ReelFlyRod for all my russian angler friends!"

Andrey

 

"What can I say, once again I am incredibly impressed by your customer service. Thank you so much for your generosity. I really appreciate your words and the gift certificate. You have shown yourselves once again to be the leader in online fly fishing retailing as far as I can determine. Looking forward to many new purchases from you guys in years to come."

Jeremy

 

"I received my Sage rod and reel yesterday. Wow!! I love it! Thank you very much for your service! I will tell all my fishing friends about you!"

Anders

 

"As always, my order arrived early with the products in perfect condition. ReelFlyRod is an outstanding organization; the best online store I know. Thank you for your great work."

N. Michel

 

"Hey Todd, just wanted to thank you for the awesome customer service. Both times I ordered from you guys you took great care of me. Outstanding job. I took a chance and ordered from an out of state company and online (normally don't do that) and am very pleased I did. Thank you!

"

Brian 

 

"My order arrived this morning. Waders and boots are now drying after a quick test, all is great, and the custom sizing fits a treat! I can't thank you guys enough for getting what was a difficult order right and across the world in such a timely manor and in time for my trip. Thanks so much!"

Andrew

 

"The Simms waders I ordered yesterday morning(Thursday,8/16) just arrived!!! Your fast service is unbelieveable..They fit, just like I thought they would(except the feet,where every wader is too big for me), but they fit everywhere else. Thank you so much, I will order again and tell everyone I know about you."

Jim

 

"I purchased a reel and line that that arrived yesterday. Very impressed! I phoned in the order and your customer service is great. The reasons I chose your company were price, free shipping, and that you load the line for free."

Tim Havens

 

"Thanks for all the support for getting this order done and tell Todd a big thank you from me as well. This is the first fly shop that I have dealed with and got so much help and support. And the online shopping is easy and there’s lots of different options to choose from and make the shopping worthwhile. You guys are my Fly Fishing outfitter from now on. And I will certainly tell my friends about you guys."

Steph

 

"May I say, this has probably been the most positive and efficient internet purchase I believe I’ve ever made. I will definitely tell anyone I have the opportunity about your products and services. Thank you again"

John

 

"I just wanted to tell you that your customer service is phenomenal. There isn't alot of shops like yours. You folks far exceeded my expectations. You have my business for life. Thanks for the great service!"

Matt Ryan

 

"I want to thank you and the staff at ReelFlyRod.com for all your help in filling my recent order for a fly reel for a left hander. You went out of your way to set up the reel for a left hander, including respooling the backing and line. A year ago, I ordered the same reel from Cabelas and had to set it up for a left hander at home. This involved changing the retrieve handle and respooling, not an easy task as my wife held onto one end while I walked across the yard and unwound, then rewound all that line and backing! I live in Wyoming and there are no windless days, and I'm sure we looked like a Laurel and Hardy skit to the neighbors! I also recently purchased a Redington 7-foot rod from you, and your prices are competitive with Cabelas but with better and more prompt service and attention to the individual customer's needs. Cabelas did not carry the 7-foot Redington rod and also did not carry a prespooled Ross reel in 3 wt line. And that is how I discovered your business in the first place (via the internet). Thanks again for a job well done, and I intend to patronize your business for my future fly fishing needs and tell my fly fishing friends about you. Meanwhile, I'm impatiently waiting for all the ice and snow to melt from my favorite trout streams."

Robert Rosenberg

 

"I live in Texas , which is a long way from Ohio, but your online and telephone service is so good that I prefer to deal with you as opposed to local outfitters. I always get the impression that you are giving accurate, unbiased information about products. I'm not new to fly fishing, but I don't have the experience level that I have with bait casting gear, so I'm always in need of advice. The Ross gear I've bought from you is very good, and your fly line selection is excellent."

Joe

 

"Just received my Sage fly rod in the mail only 2 weeks after ordering it with you.It didn't take long to get to Australia at all, many thanks for all your help and for the cap you slipped into the parcel as well. I will be back to buy more from your company."

Graham 

 

"Thank you for your kind help and also for providing the tracking number as I did use it twice to find out where my rod was at. It only took two weeks to get to Australia and I would like to say again thank you for your professional approach in this matter. I will be using Reel Fly Rod again.What a good company you work for, many people are quick to criticize these days but rarely compliment when they receive good service."

Graham

 

"It has been great pleasure to do business with you,and I highly recommend your shop to anybody who is interested in good quality fishing gear. Great communication, fast shipping, top quality gear, and good prices."

Kristof

 

"Just wanted to let you know I received my rod and reel today - just beautiful! Can't wait to try them out. Thank you sincerely for your care in preparing the reel and the package and ensuring that my courier note was obvious to the courier. What a pleasure ordering from you has been. I'll certainly recommend you and order from you again."

Andrew

 

"Hi Todd! The package come quickley and in a perfect condition. Great service and great products. Your customer service is extremley good! My first order wont be my last! I have also told my friends about you, so dont be surprice if you have to ship more items to Sweden."

HG

 

"I found you guys a month or so back, and I have been thrilled with every order I've placed. In addition to great communication and speedy shipping, your customer service is unparalleled! Thank you for working with me to make my fishing trips work out. I really appreciate the extra effort and will be sure to return for all my future business."

Pete S

 

"I wanted to thank you and your staff for all the great help and tips in picking my rod the other week. It worked well for my Mad river trip, just what I was looking for. Additionally, Matt Parker made the trip. He was the perfect guide. If anyone wants to learn the finer points of nymphing, he is the man. I look forward to having him take me out again soon. Thanks again for the great service. You can count on my future business."


Phil S.

 

"So many thanks for your professionalism and knowledge. You were a pleasure to deal with. I received my Redington fly rod outfit "pronto" and I love it. I will tell all my NH friends about your business."

Kevin M.

 

"Thank you very much for exceptional brilliant excellent service. My first order ever on the web and you were very helpful and answer all my “thousand” questions quickly with reliability, patience and with your helping hand. I got the Simms Wading Pants and Sage ONE Fly Rod in less then one week from order. Shipped from U.S to Sweden…Now you have one more 100% satisfied customer in your sales database. Be sure that I will tell all my friends about their opportunity to do business with you. Hopefully I will get a lot of fish using my new things."

Anders

 

"I received the Simms G3 Guide Waders days ago. Thank you and I am very happy with their professionalism. Have no doubt come back to shop with you and will tell all my fishermen friends."

Rafael D.

 

"You are a gentleman, and, as the saying goes," a pleasure to do business with". Thank you. I'm returning to fly fishing after several years absence - now back home in Ohio having spent most of time on the rivertossing flies at the trout in the River Test, UK... 
I can promise you that, not only will I consider you to be my "local" outfitter, but that I will be sending as many customers your way as opportunity allows. Again, thank you! 
"

Maureen

 

"I received the SAGE launch today!  In perfect condition you certainly do a great job at packing. Thank you for your swift and professional service, one of my mates is very interested in the same package so will be in touch soon
with another order!  In the next few months i will be looking to ordering a dedicated salt water set up from you, due to your great prices, fantastic products and professional fast service! Once again thank you,"

Josh 

 

"On the phone, I felt like I was standing in a pro fly shop getting the royal treatment. Todd showed sincere interest in helping me get what was best for me to make me happy. He was just wrapping up another sale. Very personable. I look forward to my next purchases through ReelFlyRod.com"

Mark 

 

"I can't thank you enough for your insight and help in purchasing my first fly Rod. It arrived on Monday and is absolutely beautiful. I was thoroughly impressed by your knowledge of the product I asked about, and your ability to sift through my requirements for fishing in my area. You made the whole buying experience very enjoyable and I look forward to purchasing my wading gear and vest from you in the near future."

Domingo

 

"I can’t believe the amazing service you provide!! I ordered a new fly rod a few minutes past midnight last Friday morning. I received notice 9 hours later that the rod had been shipped. A postal service worker delivered the rod about 45 minutes ago. That’s 72 hours from eBay checkout to “in my hand delivery” – with a Sunday included in that 72 hours! That’s what I call the best service anybody could ever expect, without having to pay for overnight and make several phone calls to make sure the order was processed."

Bruce

 

"Thanks very much for your efforts to get the goods to me in time for my fishing trip – I really appreciate it.  Thanks also for including the studs for free – I expected to pay but am really pleased with your kind gesture. Just to give you some marketing feedback, I must say it has been a pleasure dealing with you and you have gone out of your way to look after me, the customer.  I am a member of a freshwater fishing club in Auckland and you can be sure that I will be telling my friends about ReelFlyRod’s great service: Free international shipping (orders over $300). Very quick response emails. Efforts to expedite order in time for my fishing trip. Free upgrade to G4 boots as my choice was on long backorder. Free boot studs (totally unexpected). I hope you get more orders from New Zealand as a result – you deserve it due to your good customer service."

Frank

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